Return Policy

Cokos Box Customer Service & Return Policy

Non-Custom Products

Returns & Exchanges

We accept returns for non-customized products within 30 days of purchase. You may choose:

• A refund to your original payment method
• An exchange for another product
• Store credit for a future purchase

Return Conditions

• Items must be unused and in original condition
• Tags must be attached
• Original packaging must be included
• Discounted or final sale items cannot be returned or exchanged

Shipping Costs

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. If a refund is issued, the shipping cost will be deducted from the total.

How to Initiate a Return

1. Log into your account on our website and request a return
2. Or reply to your order confirmation email

We’ll send a prepaid return label via email.

Custom Products

Custom products are made-to-order and cannot be returned, exchanged, or refunded once production begins.

Wrong, Defective, or Damaged Items

Email us at contact@cokosbox.com with:

• Your order number
• Photo of the item
• Brief explanation

Unsuccessful Deliveries

Carrier error: We will remake and reship at no cost.

Wrong address submitted: We can remake at a discount, but cannot refund.

Order Cancellations & Changes

• Orders enter design immediately
• Cancellations within 24 hrs may incur a small fee
• Changes after production begins may cost up to 50%
• No changes or refunds after shipping

Refund Timing

Approved refunds process within 3 business days and may take 3 more days to show on your statement.

Customer Support

Email us at contact@cokosbox.com. We reply within 24 hours on business days.